Effective Date: September 13, 2026

Thank you for your purchase from jasonoharris.com, operated by High Flight Solutions, LLC (“we,” “us,” “our”). We want you to be fully satisfied with your purchase. Please review the policy below before ordering.

1. Physical Book Orders

• Printed copies of No Fail Trust may be returned within 30 days of delivery for a full refund, provided the book is unused and in its original condition.
• The customer is responsible for return shipping costs unless the item arrived damaged or defective.
• To start a return, email support@nofailtrust.com with your order number.
• Refunds are issued to the original payment method within 5–10 business days of receiving the returned item.

2. Damaged or Defective Books

If your book arrives damaged, defective, or the wrong item was shipped, contact us within 14 days of delivery at support@nofailtrust.com with photos of the issue. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.

3. Signed / Personalized Copies

Because signed and personalized copies are produced to order, they are final sale and not eligible for return or refund, except in cases of damage or defect as described above.

4. Digital Products (eBook / Audiobook)

Because of the nature of digital goods, all digital purchases (eBook, audiobook, or other downloadable content) are final sale and non-refundable once the download has been accessed or the file delivered.

Exception: if a technical issue prevents you from accessing your purchase, contact support@nofailtrust.com and we’ll resolve it or issue a refund.

5. Bulk / Wholesale Orders

Bulk orders (10+ copies) are subject to a separate agreement and refund terms established at the time of order. Refer to your order confirmation or contact us directly with questions.

6. Coaching, Advisory & Course Services

• Deposits: A non-refundable deposit of 50% may be required to reserve coaching or advisory services.
• Cancellations: Clients may cancel or reschedule a scheduled session with at least 48 hours’ notice at no charge. Sessions cancelled with less than 48 hours’ notice, or missed outright, are charged in full.
• Prepaid Packages / Courses: For prepaid coaching packages or courses (e.g., the High Altitude Leadership Course), a full refund is available within 7 days of purchase, provided no sessions have been attended and no materials accessed. After that window, or once the program has begun, fees are non-refundable, though remaining sessions may be credited toward a future engagement at our discretion.
• To cancel or request a refund for coaching services, contact support@nofailtrust.com.

7. How to Request a Refund

Email support@nofailtrust.com with your order number and the reason for your request. We’ll respond within 2 business days.

8. Contact Us

High Flight Solutions, LLC
support@nofailtrust.com
P.O. Box 462664, Aurora, CO 80046-2611