Launch Your No Fail Trust®
Culture
with Jason O. Harris, Healthcare Keynote Speaker
AVAILABLE IN-PERSON OR VIRTUALLY
Mayo Clinic
CORE
HASC
ZOLL Medical
Vapotherm
Abbott
AbbVie
Mayo Clinic
CORE
HASC
ZOLL Medical
Vapotherm
Abbott
AbbVie
Trust, Built the Way a Flight Crew Builds It
Lt Col (ret) Jason O. Harris turns trust from a buzzword into an operating system. Across 27+ years in uniform, 11 combat deployments, and 470 combat missions, he built the No Fail Trust framework over the course of his career, working with high performance teams, culminating with commanding a flying squadron — then spent the years since translating it for healthcare teams, who run on the same basic math a flight crew runs on: skill without a system for trust underneath it breaks the first time the pressure is real. Today, as an active Boeing 777 pilot and author of No Fail Trust: The Flight Manual for Building Teams That Deliver Under Pressure (Forefront Books), Jason gives hospital, health system and organ donation leaders a framework for building the kind of trust that holds when a patient is depending on it.
Why Jason O. Harris is the Perfect Speaker for the Healthcare Industry
Healthcare already borrowed one of aviation’s best ideas. Crew resource management — the discipline that taught cockpits to use every voice on the flight deck — is built into patient-safety training at hospitals across the country. But a checklist only works if people trust each other enough to use it. A nurse who doesn’t trust her charge nurse won’t speak up during a handoff. A strong clinician promoted into management with zero leadership training will lead the way he was led. And a leadership team moving through a CEO transition, a merger or a staffing crisis will quietly stop telling each other the truth.
Jason built No Fail Trust where that gap was never theoretical — it showed up in whether a crew came home. He brings the same distinction to healthcare: functional trust (can this person do the job?) and relational trust (would I hand them something I can’t afford to lose?). Then he gives leaders a practical system to close the gap: training that builds competence, process that builds consistency, and leaders who lead people instead of bossing people around.
Hear It From Healthcare Leaders
Leaders from the Hospital Association of Southern California (HASC) on Jason's session:
The Research Behind No Fail Trust®
In 2024, Jason commissioned a national research study through the Center for Generational Kinetics (CGK), surveying 1,000 working Americans across industries about trust, leadership, and workplace culture. The findings back up exactly what shows up on a hospital unit when trust breaks down:
- 88% of working Americans report higher productivity when they have a strong, established sense of trust in their leaders.
- 77% say they would leave a company if they didn't feel they could trust leadership.
- 65% research a company's culture before accepting a job — which matters directly when you're competing for nurses and clinical talent.
- 83% trust a boss or CEO more when that leader openly admits a mistake and owns it.
The full findings are published in Jason's white paper, From Trust to Transformation: The First-of-Its-Kind National Study on Elevating Culture and Performance in the Modern Workforce.
Keynotes
Keynote One
NO FAIL TRUST®
The Flight Plan To Cultivating a High-Performance Team
This transformative keynote empowers leaders and teams to deliver consistently excellent results through a culture of No Fail Trust®. Jason shares tactics, techniques, and practical tools for navigating the inevitable turbulence of life and cultivating high-flying levels of empowerment, commitment, and accountability across your organization.
- Seeing a lack of engagement and trust but unsure how to foster greater connection and collaboration
- Struggling to improve their team’s performance and productivity (or their own!)
- Needing practical strategies for navigating the ever-changing challenges of life and business
- A new understanding of the critical role trust plays in improving engagement, collaboration, and performance
- A clear framework for cultivating unparalleled trust and enabling greater empowerment, commitment, and accountability
- Practical techniques for adapting to unexpected conditions and challenges while maintaining a high level of trust
- Immediately actionable steps for improving their collaboration, productivity, and job satisfaction
Keynote Two
NO FAIL TRUST®
Aviate, Navigate, Communicate
The Seven Skill Sets for Solving Problems Before the Emergency Lights Start Flashing
Every high-performing team needs a framework for the moment something breaks, one that's built and practiced long before the crisis hits. Jason breaks down the same three-step protocol he trained on as a pilot, aviate, navigate, communicate, and the seven skill sets underneath it, using the Apollo 13 crisis as the case study: professional knowledge, situational awareness, assertiveness, decision-making, communication, leadership, and adaptability. Drawn from his book, No Fail Trust.
- Who get rattled by unexpected problems instead of moving through them calmly
- Who need a shared vocabulary for how the team handles pressure, not just individual heroics
- Who want a keynote that connects directly to a framework they can keep using after the event
- The Aviate, Navigate, Communicate framework for staying in control when something breaks
- The Seven Skill Sets that make high-trust problem-solving repeatable instead of accidental
- A clear read on which of the seven skill sets is their team's biggest gap right now
More Than a Keynote
A keynote is often the starting point, not the whole engagement. Jason also works directly with executive teams through immersion days and executive coaching.
Susan S. first heard Jason speak at the Baldrige Foundation's Quest for Excellence Conference, before she brought him in to work directly with the leadership team at the Center for Organ Recovery & Education (CORE), a past recipient of the Malcolm Baldrige National Quality Award, ahead of her retirement after more than two decades as President/CEO. Before the workshop, Jason interviewed CORE's leadership team to understand their culture and the concerns surrounding the transition, then built a half-day session around what he learned.
"Most importantly, Jason helped our team strengthen the relationships and trust necessary to move forward together in service of CORE's mission to Save and Heal lives through donation. At a pivotal moment in our organization's history, he left our leadership team feeling motivated, connected and prepared for the future."
— Susan S., Former President/CEO, Center for Organ Recovery & Education (CORE)
CORE is an organ procurement organization, where every handoff happens against a clock. The same interview-first process works for hospitals, health systems and healthcare associations.
If your organization needs more than a single session on a stage, ask about an immersion day or an ongoing executive coaching engagement.
Who Should Book Jason O. Harris for Healthcare Events
- Health system and hospital executives navigating a leadership transition, merger, or culture reset.
- Organ procurement and transplant leaders whose teams have to hand off flawlessly under time pressure.
- Nursing, HR, and L&D leaders building a pipeline for clinicians promoted into management with no leadership training.
- Hospital associations and healthcare conference organizers booking a keynote for clinical and administrative leaders.
TRUST IS A PROCESS
Not a One-Time Event
Free Post-Event Tools and Resources »
Empower your participants to continue building No Fail Trust® even after the keynote is over. Every attendee receives these practical tools and resources from Trust Keynote Speaker Jason O. Harris.
No Fail Trust® Keynote Bonus Videos
Keep No Fail Trust® fresh in your participant’s minds with this engaging video series. Part encouragement, part reminder, this free 4-video series inspires tangible action.
*CAN BE CUSTOMIZED AND WHITELABELED
No Fail Trust®
Workbook
True understanding begins with application. This free downloadable workbook is designed to facilitate real-world implementation of No Fail Trust® principles. A spiral-bound print version is also available, contact us for bulk pricing.
7 Skill Sets of
No Fail Trust®
Cultivate these 7 Skill Sets to build high-flying levels of trust with your team. Use this free guide to identify your strengths and opportunities for each skill set.
Customization
While the principles of trust don’t change, every organization applies them uniquely. Jason tailors his content to your challenges and objectives.
Engagement
Jason will arrive the day before his presentation and spend time connecting with your attendees before, during, and after the event.
Support
Need a video course, training program or recommendations on building a culture of trust? Jason and his team are here to help.
FAQ
Does Jason Harris customize his keynote for healthcare audiences?
Yes. Before every engagement, Jason interviews leaders across the organization to understand the specific trust gaps in the room, then builds the session around what he learns. It’s the same process he used to prepare CORE’s leadership team for a CEO transition.
What does it cost to book Jason Harris for a healthcare keynote?
Jason’s keynote fees vary based on event type, travel requirements, and customization scope. Contact Jason’s team directly at jasonoharris.com/speaking for a quote specific to your event. His team responds within one business day.
Has Jason Harris spoken for healthcare organizations before?
Yes — Mayo Clinic (the Joy Speakers Series and a Research Administration Leadership Retreat in Rochester, MN), the Center for Organ Recovery & Education (CORE), the Hospital Association of Southern California (HASC), ZOLL Medical, Vapotherm, Abbott, AbbVie, the Tennessee Association of Mental Health Organizations (TAMHO), Cohen Veterans Network, the Health Management Academy, and Texas Health and Human Services are among the healthcare organizations that have booked Jason.
Does Jason work with organ procurement organizations?
Yes. The CEO of the Center for Organ Recovery & Education (CORE), a 2019 Malcolm Baldrige National Quality Award recipient, heard Jason at the Baldrige Foundation’s Quest for Excellence Conference and brought him in to work directly with CORE’s leadership team through a CEO transition.
Why does an aviator’s framework fit healthcare?
Because healthcare already uses aviation’s playbook. Crew resource management — the cockpit discipline built around communication, situational awareness, and speaking up — shaped modern patient-safety training. Jason lived that system for 27+ years and 470 combat missions, and he shows healthcare leaders the piece checklists can’t supply on their own: the trust that makes people actually use them.
What is No Fail Trust®?
No Fail Trust® is Jason's trademarked leadership framework, built while commanding a flying squadron, structured around three pillars: Trust the Training, Trust the Process, Trust the People.
Book Jason Harris for Your Healthcare Event
If your organization needs a tune-up, let's get on a call.
No Fail Trust Flight Companion Guide