Launch Your No Fail Trust®
Culture
with Jason O. Harris, Utilities & Energy Keynote Speaker
AVAILABLE IN-PERSON OR VIRTUALLY
Con Edison
Florida Power & Light
Eversource Energy
NRECA
MMUA
New York 811
NTCA
Con Edison
Florida Power & Light
Eversource Energy
NRECA
MMUA
New York 811
NTCA
Ignite a New Understanding of the Power of Trust with
Utilities & Energy Keynote Speaker
Trust, Built the Way a Flight Crew Builds It
Lt Col (ret) Jason O. Harris turns trust from a buzzword into an operating system. Across 27+ years in uniform, 11 combat deployments, and 470 combat missions, he built the No Fail Trust framework over the course of his career, working with high performance teams, culminating with commanding a flying squadron — then spent the years since translating it for utility and energy teams, who run on the same basic math a flight crew runs on: skill without a system for trust underneath it breaks the first time the pressure is real. Today, as an active Boeing 777 pilot and author of No Fail Trust: The Flight Manual for Building Teams That Deliver Under Pressure (Forefront Books), Jason gives utility executives, operations leaders and field supervisors a framework for building the kind of trust that holds during storm restoration, outages and high-risk fieldwork.
Why Jason O. Harris is the Perfect Speaker for the Utilities & Energy Industry
In a utility, trust isn’t a culture initiative. It’s what brings a lineworker home. The apprentice who won’t question a journeyman, the crew that hesitates to call a stop-work, the supervisor who hears about a near-miss three weeks after it happened — every one of those is a trust failure before it ever becomes a safety failure.
And the workforce is changing underneath you. As experienced crews retire, more of the most critical work lands on people with a fraction of the experience. Jason knows that problem from the flight line. The C-130 is more than 70 years old. Seventy years ago, we hired young people right out of high school to run and operate that aircraft, and we trusted them with our lives. Today, with a completely different generation entering the workforce, we still hire young people to run it — and we still trust them with our lives. The question isn’t whether the next generation can be trusted. It’s whether you’ve built the system that earns it.
Jason gives utility leaders that system: training that builds competence, process that builds consistency, and leaders who lead people instead of bossing people around — so the newest person on the crew is just as willing to speak up as the most senior one.
Hear It From the Leaders Who Booked Jason
NRECA – America’s Electric Cooperatives
Client testimonial highlight reel
The Research Behind No Fail Trust®
In 2024, Jason commissioned a national research study through the Center for Generational Kinetics (CGK), surveying 1,000 working Americans across industries about trust, leadership, and workplace culture. The findings back up exactly what shows up on a crew when trust breaks down:
- 88% of working Americans report higher productivity when they have a strong, established sense of trust in their leaders.
- 77% say they would leave a company if they didn't feel they could trust leadership.
- 65% research a company's culture before accepting a job — which matters directly when you're competing for lineworkers and skilled field talent.
- 83% trust a boss or CEO more when that leader openly admits a mistake and owns it.
The full findings are published in Jason's white paper, From Trust to Transformation: The First-of-Its-Kind National Study on Elevating Culture and Performance in the Modern Workforce.
Keynotes
Keynote One
NO FAIL TRUST®
The Flight Plan To Cultivating a High-Performance Team
This transformative keynote empowers leaders and teams to deliver consistently excellent results through a culture of No Fail Trust®. Jason shares tactics, techniques, and practical tools for navigating the inevitable turbulence of life and cultivating high-flying levels of empowerment, commitment, and accountability across your organization.
- Seeing a lack of engagement and trust but unsure how to foster greater connection and collaboration
- Struggling to improve their team’s performance and productivity (or their own!)
- Needing practical strategies for navigating the ever-changing challenges of life and business
- A new understanding of the critical role trust plays in improving engagement, collaboration, and performance
- A clear framework for cultivating unparalleled trust and enabling greater empowerment, commitment, and accountability
- Practical techniques for adapting to unexpected conditions and challenges while maintaining a high level of trust
- Immediately actionable steps for improving their collaboration, productivity, and job satisfaction
Keynote Two
NO FAIL TRUST®
Aviate, Navigate, Communicate
The Seven Skill Sets for Solving Problems Before the Emergency Lights Start Flashing
Every high-performing team needs a framework for the moment something breaks, one that's built and practiced long before the crisis hits. Jason breaks down the same three-step protocol he trained on as a pilot, aviate, navigate, communicate, and the seven skill sets underneath it, using the Apollo 13 crisis as the case study: professional knowledge, situational awareness, assertiveness, decision-making, communication, leadership, and adaptability. Drawn from his book, No Fail Trust.
- Who get rattled by unexpected problems instead of moving through them calmly
- Who need a shared vocabulary for how the team handles pressure, not just individual heroics
- Who want a keynote that connects directly to a framework they can keep using after the event
- The Aviate, Navigate, Communicate framework for staying in control when something breaks
- The Seven Skill Sets that make high-trust problem-solving repeatable instead of accidental
- A clear read on which of the seven skill sets is their team's biggest gap right now
More Than a Keynote
A keynote is often the starting point, not the whole engagement. Jason also works directly with executive teams through immersion days and executive coaching.
Susan S. first heard Jason speak at the Baldrige Foundation's Quest for Excellence Conference, before she brought him in to work directly with the leadership team at the Center for Organ Recovery & Education (CORE), a past recipient of the Malcolm Baldrige National Quality Award, ahead of her retirement after more than two decades as President/CEO. Before the workshop, Jason interviewed CORE's leadership team to understand their culture and the concerns surrounding the transition, then built a half-day session around what he learned.
"Most importantly, Jason helped our team strengthen the relationships and trust necessary to move forward together in service of CORE's mission to Save and Heal lives through donation. At a pivotal moment in our organization's history, he left our leadership team feeling motivated, connected and prepared for the future."
— Susan S., Former President/CEO, Center for Organ Recovery & Education (CORE)
Con Edison has brought Jason back across multiple years. The same interview-first approach works for investor-owned utilities, electric cooperatives, municipal utilities and energy associations.
If your organization needs more than a single session on a stage, ask about an immersion day or an ongoing executive coaching engagement.
Who Should Book Jason O. Harris for Utilities & Energy Events
- Utility executives and operations leaders who need crews to speak up before an incident, not after one.
- Safety, training, and workforce development leaders preparing the next generation of field supervisors as experienced crews retire.
- Electric cooperative, municipal utility, and energy association organizers booking a keynote for their annual conference.
- Damage prevention and 811 organizations bringing excavators, locators, and utility operators into the same room.
TRUST IS A PROCESS
Not a One-Time Event
Free Post-Event Tools and Resources »
Empower your participants to continue building No Fail Trust® even after the keynote is over. Every attendee receives these practical tools and resources from Trust Keynote Speaker Jason O. Harris.
No Fail Trust® Keynote Bonus Videos
Keep No Fail Trust® fresh in your participant’s minds with this engaging video series. Part encouragement, part reminder, this free 4-video series inspires tangible action.
*CAN BE CUSTOMIZED AND WHITELABELED
No Fail Trust®
Workbook
True understanding begins with application. This free downloadable workbook is designed to facilitate real-world implementation of No Fail Trust® principles. A spiral-bound print version is also available, contact us for bulk pricing.
7 Skill Sets of
No Fail Trust®
Cultivate these 7 Skill Sets to build high-flying levels of trust with your team. Use this free guide to identify your strengths and opportunities for each skill set.
Customization
While the principles of trust don’t change, every organization applies them uniquely. Jason tailors his content to your challenges and objectives.
Engagement
Jason will arrive the day before his presentation and spend time connecting with your attendees before, during, and after the event.
Support
Need a video course, training program or recommendations on building a culture of trust? Jason and his team are here to help.
FAQ
Does Jason Harris customize his keynote for utility and energy audiences?
Yes. Before every engagement, Jason talks with leaders across the organization to understand where trust is breaking down — between crews and supervisors, field and office, veterans and new hires — then builds the session around what he learns.
What does it cost to book Jason Harris for a utilities or energy keynote?
Jason’s keynote fees vary based on event type, travel requirements, and customization scope. Contact Jason’s team directly at jasonoharris.com/speaking for a quote specific to your event. His team responds within one business day.
Has Jason Harris spoken for utility and energy organizations before?
Yes — Con Edison (across multiple years), Florida Power & Light, Eversource Energy, the National Rural Electric Cooperative Association (NRECA), the Minnesota Municipal Utilities Association (MMUA), NTCA–The Rural Broadband Association, and the New York 811 Excavation Safety Expo are among the utility, energy, and infrastructure organizations that have booked Jason.
Does Jason speak to safety culture?
Yes. Safety culture is a trust problem first. Jason shows leaders why crews stay quiet, what it takes to make stop-work authority real, and what supervisors can do on the very next shift to make speaking up the norm instead of the exception.
Can Jason help with a retiring workforce and new supervisors?
Yes. As experienced crews retire, utilities are promoting newer people into supervisor roles faster than ever. Jason’s framework — trust the training, trust the process, trust the people — gives leaders a practical way to build that readiness on purpose instead of hoping it shows up.
What is No Fail Trust®?
No Fail Trust® is Jason's trademarked leadership framework, built while commanding a flying squadron, structured around three pillars: Trust the Training, Trust the Process, Trust the People.
Book Jason Harris for Your Utilities & Energy Event
If your organization needs a tune-up, let's get on a call.
No Fail Trust Flight Companion Guide